I paid my bill in full. Why did I receive a bill with a previous balance?

Due to the crash of a decades old billing system, bills dated on and between 5/1/20 through 6/1/21 do not display previous balances. This means if you missed payments in multiple quarters, then any additional balances were not displayed as carrying forward. Effective 7/1/21, all bills contain previous and current balances. If you are unsure of your balance, please contact us at (914) 668-7820. We apologize for any inconvenience.

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1. I paid my bill in full. Why did I receive a bill with a previous balance?
2. When do I get a water bill?
3. Why did I get an estimated water bill?
4. How can I pay my water bill?
5. How do I request a final water bill?
6. How long will it take for my payment to be posted?
7. Who can I speak to about my water bill?